Lessons from the Phoenix Project: How to scale our most constrained resources

Nearly every organization has limitations when it comes to adding additional budget and staff. There seem to be a few people who have so much knowledge that we find them tied up in nearly every project and incident. In The Phoenix Project, these concepts are embedded in the character Brent. Brent is the person that knows how to do everything, is responsive to everyone, and generally the most helpful individual in the room. As a result, Brent becomes a bottleneck for all work endeavors.

How do we begin to more effectively scale these resources and free up our fellow team members? Kevin Behr, co-author of the best selling book, The Phoenix Project, will discuss key elements of the Theory of Constraints and basic steps of constraint management. Learn how to free up those "impossible to get" minds by recognizing the sounds and using key intervention questions to bring clarity and get things moving.