Lessons from the Phoenix Project: Improve continuously or lose to shadow IT

In many IT organizations the notion of improvement is often tied to a capital project. High-performing organizations create consistent learning and challenge at the edge, with no additional budget or staff. The secret? The power of the improvement kata pioneered at Toyota, which is a proven methodology for continuous improvement that can be used by organizations.

Learn how it is possible to improve nearly every process and outcome everyday. We will discuss a very simple set of tools designed to increase our decision-making capabilities, navigate uncertainty with a scientific approach, and reignite purpose and passion in idle management with a new focus on developing thinking and judgment versus telling people what to do.